Quality Assurance: Guiding Features
The basic principles
Basic principles of the Quality Policy of the university include holistic approach, benchmarking, methodologies for the accountability, self assessment, evaluation by students, continuous efforts for improving the quality of academic, administrative and supporting staff, optimum utilization of resources and efforts for continuous improvement.
Quality assurance is a by-product of ongoing efforts to define the objectives of an institution, develop a work plan to achieve them and specify the checks and balances to evaluate the extent to which each of the tasks is fulfilled. The features of quality assurance are as follows:
A commitment to widespread involvement of staff
Students and other stakeholders in the QA process
I. Critical self- evaluation and rigorous peer review of academic and administrative areas.
II. Methodical collection of information about service satisfaction and student experience, including external comparisons.
III. External Assessment of professional courses through accreditation and review including benchmarks.
IV. Multiple avenues for student and staff input to QA and improvement in the performance of Institutes, Faculties, Colleges, Department, Schools, Services, academic bodies and student council.
V. Systematic use of stakeholder experiences to improve courses and curricula, and to plan development and training programmes for staff.
A focus on efficient management, planning and resource processes to achieve excellence and to ensure continuous improvement
I. University –wide strategic goals linked to plans, priorities and review system.
II. Effective academic bodies to develop implement and oversee academic policies.
III. A regular cycle of reviews of all faculties and administrative service units.
IV. Coordinated academic and administrative review processes.
V. A process for monitoring implementation of the recommendations of reviews through University administration.
VI. Performance-based incentive for teaching and research.
VII. Provision for funds to address areas of improvement.
VIII. Annual updating of faculty teaching and learning plans.
IX. A performance management and development system for staff.
A commitment to judging outcomes and processes against the highest external standards and benchmarks
I. Formal links with many of the world’s leading universities, and national and international benchmarking of academic standards and outcomes.
II. National and international benchmarking of quality assurance processes.